Customs Clearance Policy

Every cross-border consignment requires a commercial or proforma invoice showing an accurate description of goods, HS code where known, quantity, unit value, currency and country of origin.

Under-declaring value or describing goods generically ('gift', 'samples', 'documents') is the single most common cause of clearance delay and may lead to penalties.

Import duties, VAT/GST and clearance charges are assessed by the destination authority and are payable by the consignee on a delivery-duty-unpaid service. Delivery cannot proceed until they are settled.

Authorities may open and inspect any consignment. While a shipment is held, tracking shows the status 'In Customs Inspection'. We act as your broker and will request any additional documents required.

Shipments unclaimed or with duties unpaid after 30 days may be returned at the shipper's cost or disposed of by the customs authority.